Most Reliable Appliance Brands for 2021

Service is a problem in this industry and by far the biggest department at Yale.

Other stores may tell you not to worry about it, but we logged over 37,000 service calls last year alone, and that’s just in the Boston area.

In this video you will finally learn about the most reliable brands (Sub-Zero, KitchenAid, Bosch, Wolf, Samsung, Miele, Beko/Blomberg, LG, Whirlpool, and GE) and appliances based on those 37,061 service calls logged.

You will see each brand’s service rate by percentage, best attributes and their most common problems.

In some cases, you should also not buy or consider the most reliable brands on this list depending on where you live.

The most reliable brands typically sell more reliable categories, like laundry and more basic, builder-grade appliances. However, there are some exceptions for better and even premium brands.

Some of the best brands on this list have little support available when there is an issue. So, you want to buy a reliable brand, but also find the best support.

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Chapters

0:00 Intro
0:47 Things to Consider
1:12 Sub-Zero
1:45 KitchenAid
2:08 Bosch
2:36 Wolf
2:56 Samsung
3:58 Miele
4:21 Beko/Blomberg
5:03 LG
5:21 Whirlpool
5:21 GE
6:25 Key Takeaways

20 Comments

  1. Sjrick on February 24, 2021 at 9:38 pm

    hmm GE is the best, who wouldve thought.



  2. Joe Prizzi on February 24, 2021 at 9:39 pm

    I was confused for a while. You said reliability percentage, but I think you meant warranty repair percentage.



  3. Kurs on February 24, 2021 at 9:46 pm

    yeah but how do I find out for my area who the best support or even if there is a good base of support for a chosen brand.



  4. Mrs Big on February 24, 2021 at 9:46 pm

    Greeting from switzerland🕊 happy new year 21



  5. Larry Y on February 24, 2021 at 9:53 pm

    Yale you got it right Samsung is excellent.



  6. DEH Channel on February 24, 2021 at 9:59 pm

    Where does Speed Queen hit this list? Its hard to find a bad review or service issue.



  7. Modern Archive on February 24, 2021 at 10:01 pm

    I love data and especially when I know where it comes from. Now could you spare a few minutes for the CDC and let them know how it’s done?



  8. Kurt H on February 24, 2021 at 10:01 pm

    This is great, but I don’t see Thermador on the list. Maybe you don’t sell that brand?



  9. Tony Montana on February 24, 2021 at 10:04 pm

    My 1997 Whirlpool washer and dryer are still doing their job and my 1999 Whirlpool refrigerator is still keeping stuff cold. 2 service calls since new.



  10. rbmcobra on February 24, 2021 at 10:04 pm

    Frigidaire products are all junk!!!!!!! STAY AWAY FROM THEM!!!



  11. Bri I on February 24, 2021 at 10:05 pm

    1993 GE dishwasher still works great. No problems ever.



  12. Michael Fiducia on February 24, 2021 at 10:08 pm

    So what would you recommend over all if I want the best ? Range ,dishwasher, wall oven? I’m doing a brand new kitchen money is no object – I’m in between a subzero fridge or a true refrigeration residential. I live in New York but I would love your opinion. Also I’m probably going to be purchasing mostly from Lowe’s my sister works there and I can get a discount you’re in Boston anyway.



  13. T Wells on February 24, 2021 at 10:09 pm

    Have no idea what the percentage ratings mean. And does 10 – 1 mean 1 is the best overall or is it 10 with a higher percentage rating?



  14. Ike79 on February 24, 2021 at 10:09 pm

    Thanks Yale,…..your statistics, and numbers, are always way better than any others. Happy new year.😎



  15. Peter on February 24, 2021 at 10:10 pm

    How can you this type of information in different areas? Too bad I don’t live in Boston.



  16. Jaye Crawford on February 24, 2021 at 10:12 pm

    I actually work at a appliances store family own and I can say kitchen aid Ge sub zero and bosh as they are the best companys to not break down and cost the less for parts repairs



  17. Brian D on February 24, 2021 at 10:14 pm

    Interesting video that seems genuinely unbiased. Thanks. I have a mix of appliances in three different homes. Most have been surprisingly reliable, with a few issues here and there. I am a hardcore DIY person and appreciate ease of repair and parts availability. Kitchenaid/Whirlpool Dishwashers are for example high on my list. Not the most sophisticated or best performing, but they are reliable and have much commonality.

    Thermador Dual Fuel Range and Wall Oven/Microwave/Warmer drawer Combo. 13 years old. Replaced weak hinges in Wall oven, otherwise trouble free.
    Kitchenaid Dishwasher. 13 years old. No issues. Washing performance and rack design could be better.
    Kitchenaid cabinet depth bottom freezer single door refrigerator. 13 years old. $5000 originally. Circuit board failure at 10 years. Board no longer available so replaced/repaired Electrolytic Capacitors ($2) on board myself. This is a common failure for the model and has drained the parts supply, making it potentially expensive for homeowner since the repair person will have to source a refurbished board.
    LG stacking Washer/Gas Dryer. 14 years old. Replaced bearing in washer drum at 10 years. Seal failure compromised bearings. Difficult repair.
    Frigidaire top freezer Refrigerator. 10 years old. Ice-maker failed at 5 years, but that is a typical failure.
    Frigidaire gas range. 10 years old. No issues other than contaminants in gas line plugging oven burner gas orifice.
    Ikea/Whirlpool Dishwasher. 10 years old. Broken wheel assemblies on lower rack. Readily available and easy.
    Frigidaire Laundry Center. 10 years old. Failed washer drum belt at 3 years. Doesn’t get much use lately.
    GE Laundry Center. 6 years old. Failed washer drum bearing assembly at 2 years, then again at 4 years. My most disappointing appliance since it is a fairly difficult repair.
    Kenmore (LG) French door bottom freezer. 6 years old. Error code>failed condenser cooling fan motor at 5 years. Annoying failure, but relatively easy to repair.
    Jen air(Maytag??) French Door bottom freezer. 15 years(?). No issues. Relegated to drinks and overflow because we are reluctant to part with it. Superb.

    My neighbor has a duel fuel Viking Range that is about 15 years old. Numerous repeated repairs. Unreliable and no longer trustworthy. Thermador replacement on order.

    Sister has LG all in one Washer Dryer. Draining issue within first 2 years. Nightmare getting it repaired, otherwise it performs well. It confirms your comments regarding service and brand selection.



  18. bluedrum major on February 24, 2021 at 10:25 pm

    Thank you for this. I find all your videos so informative.



  19. TeddyCavachon on February 24, 2021 at 10:28 pm

    Since becoming a homeowner in the mid-70s I’ve always repaired my own appliances when possible, which is much easier now thanks to the Internet. I too have found GE, Whirlpool and Maytag (for washers and dryers) to be the most reliable and the easiest to find DIY repair parts and instructions for.

    Top loading washing machines are much simpler mechanically and to repair. The only items I have ever needed to replace are the felt pads the drum slides around on and the switch for the lid which blows a fuse if defective as a safety feature. Dryers are also quite simple mechanically with a single motor powering the drum and fan and the only service issues being replacing the belts and the rollers the drum sits on.

    Issues on refrigerators have been failures of the ice makers and the self-defrost mechanism which on GE refs in the 1990s was a halogen light bulb under the cooling coils behind the back panel of the freezer and easily replace. I also had to have the main circuit board replaced after a power surge fried it.

    We replaced the GE with a Sears Kenmore which I discovered was actually made by LG when the compressor failed after less than three years. The tech told me LG compressors have a terrible track record and Whirlpool one of the best. He also made me aware that the newer higher-end models come with a 5-year compressor warrantee so read the manual and verify that before buying. We replaced it with a Whirlpool purchased from Costco. We had a service issue with one of the handles and the Costco rep. handled it for us promptly.

    Our circa 1994 GE Wall Oven / Microwave oven had to be replaced when the controller board died and could not be replaced because parts where not available. The GE service tech told me that era unit had a design flaw which caused the very high temperature self-cleaning cycle of the oven to melt the solder away from the contacts on the components on the PCB board but they were not authorized to do board level repairs. When he left I removed the board, desoldered all the 120V contacts on relays, etc. and bought it back to live for a few more years. We replaced it in 2016 with similar GE combo unit which fit the cabinet the same which had better insulation and a cooling fan for the conventional oven and the controls relocated from the side to the top over the microwave away from the heat of the oven.

    I just had a late 90s GE Profile stove in the house we are renting while building a new house fail for the same reason. Heat from the oven apparently damaged the PCB controlling the touch sensitive buttons controlling the oven causing some buttons to fail, with a replacement part no longer available.

    A builder grade GE dishwasher had to be replaced due to a leak around the heating element which I only realized after I had purchased and installed a replacement pump, the only moving part. Upgraded to one with a stainless steel tub.

    I have replaced many builder grade disposals over the years. The low-end models are made of carbon steel which rusts and then leaks after 3-4 years of regular use damaging cabinet and ceiling below. The extra $100 it costs for a stainless model is well worth it as is investing in a $3 plastic tub to place under it in the cabinet in the event it leaks. I now keep a silicone strainer over the disposal and just dump and clean it manually which prevents hard objects from falling it without notice and damaging it—easier than replacing the damn thing every 3-5 years.

    Sadly the life expectance for appliances has changed from 20+ years to about five which is why I have never bought high-end replacements and prefer knobs and physical buttons which are more easily and less expensively replaced than touch panels and LED/OLED displays. Manufacturers build obsolesce into their product lines by discontinuing critical replacement parts like PCB boards. Hopefully I’m now old enough that the appliances in my new ‘dream retirement’ house will outlive me 😂



  20. Ryan Kaplowitz on February 24, 2021 at 10:30 pm

    After owning a variety of appliances I have to say I really enjoy my LG appliances they have been very dependable and they look sleek and modern.