Faulty appliances: Repairmen reveal industry secrets (CBC Marketplace)

Repairmen Unplugged | Originally broadcast January 9, 2015

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49 Comments

  1. pedtrog on August 16, 2021 at 10:00 pm

    Here in New Zealand we’re lucky enough have the ‘Consumer Guarantees Act’ that puts the responsibility onto the supplier to replace or repair the item if it breaks down within the expected lifetime of the product and cannot be contracted out of.



  2. Pawlo Albanskyj on August 16, 2021 at 10:01 pm

    Blame Edison for all this. he started with the lightbulbs



  3. speerrituall1 on August 16, 2021 at 10:04 pm

    Hmmm, note to self—no Samsung!



  4. Linda Pearson on August 16, 2021 at 10:05 pm

    I have had whirlpool washers since 1965. I wouldn’t recommend them now!



  5. gfs videos on August 16, 2021 at 10:06 pm

    Sometimes you just get lucky. I have a fridge, (Kenmore) still working, that’s at least 30 years old. The plastic inside door storage panel finally disintegrated about 5 years ago. Rusted all over on the outside, and underneath on the support frame, but the ol’ girl still keeps everything cold as the first day we plugged her in. We picked up a second new fridge in ’05, that was finally laid to rest last year. I believe the 30 year old may have been made by Whirlpool, for Sears.



  6. Alan P on August 16, 2021 at 10:06 pm

    How many times did we see that poor woman poor that water down the drain in just over 20 minutes?



  7. Kayla B on August 16, 2021 at 10:07 pm

    My dryer is from 1989–I still have the user manual. I was 4 years old when this dryer was purchased by my grandparents 🤯



  8. samvonshmam on August 16, 2021 at 10:09 pm

    They should show the woman dumping out the water from her crisper a few more times… I totally missed it the first five go arounds…



  9. Mandela Affected on August 16, 2021 at 10:10 pm

    The inner seal between the doors broke on my Samsung about a year after purchase. I STILL never had anyone return my call or email.



  10. larry willard on August 16, 2021 at 10:12 pm

    My sansung refrigerator is so loud 😫 😭 it scares the shizza out of me at night.



  11. Tracy Watson on August 16, 2021 at 10:13 pm

    Everything today is made to break down to keep their profits up



  12. RC Hobbyist Extreme on August 16, 2021 at 10:15 pm

    My wife wanted a new fridge, I said no way.



  13. Servantsextoys on August 16, 2021 at 10:15 pm

    We have been in our house here for 11 years with all new appliances and the only original left is the dryer. thousands of dollars wasted.



  14. Tony Dawson on August 16, 2021 at 10:15 pm

    Yeh spotted this year’s ago, so the way round it is very simple, you buy the appliance you like the look of, just before the manufactures warranty runs out get insurance, discount for multiple appliances, sorted, so not if but When they fail you get a like for like and always get better as that model will not be available, nil brainer, in 20 years I’ve had two American style fridges and multiple replacements for tvs wash machines etc, you should be aware that the price you pay initially for an appliance is not its true cost, and no im not selling any insurance 🤣😂



  15. Resident Alien on August 16, 2021 at 10:16 pm

    The only way you can get fresh squeezed orange juice is if you drink it directly from squeezing an 🍊 under the 🌳.



  16. Bessie Knox on August 16, 2021 at 10:16 pm

    Another hint start making these machines and selling them! New business!



  17. Kimberly munoz on August 16, 2021 at 10:17 pm

    My Samsung was always freezing over now I have to use my grandmas old fridge over 30 years old still going strong whirlpool. I will never by a 1,500 Samsung again!!!! It’s only 4 years old nothing but problems since buying it



  18. J Shannon on August 16, 2021 at 10:18 pm

    i had that fridge the lady with the crisper problem had and broke too had to have the whole panel in the back replaced



  19. Resident Alien on August 16, 2021 at 10:19 pm

    I was told it would cost $400 to fix my $350 washer. I fixed it myself after watching a video on Google. The part I used to get it running was just $7 on Amazon. The part to get it fixed right was around $150. My temporary repair has been good for 10 years and counting.



  20. Tom Robards on August 16, 2021 at 10:20 pm

    Whirlpools not the only company that does the exact same thing I had a Frigidaire that did that and caused my floor to rot before I knew what was going on



  21. Doug Pine on August 16, 2021 at 10:21 pm

    My special ordered fridgedaire had the same drain problem right out of the box. Went on youtube and learned how to fix it myself. That was much quicker. It will have to be done biannually or maybe annually. I don’t mind, it just got added to pulling the back cover and cleaning the coils, fan and giving it an inspection for anything that looks different. Good opportunity to clean the floor under it as well. I think it was 4 screws maybe 6 that hold the tray where the controls and light are located. Two small plugs disconnect and out it all comes so you can clean the water trap and drain. You can’t miss where the trap is because it will be full of very cold water and it will spill and you’ll be wearing it. Its roughly 3/4 of a cup of water. You don’t need a life jacket.



  22. smifff63 on August 16, 2021 at 10:22 pm

    This vid could have been cut to 10mins if they didn’t keep repeating the same stuff.



  23. Jeff N on August 16, 2021 at 10:24 pm

    Very thin on actionable information despite being 20 minutes long.



  24. Kd C on August 16, 2021 at 10:25 pm

    Women will tell the truth I love it



  25. Esphaeras Praestans on August 16, 2021 at 10:26 pm

    Begs to wonder why the government encouraged people a decade ago for people to change their appliances to save power… our old appliances were better.



  26. Inside Me on August 16, 2021 at 10:27 pm

    I only ever broke the handle of a fridge



  27. DJ on August 16, 2021 at 10:27 pm

    Much appreciation goes to the two repairmen who spoke up. What they said was very helpful and we learned a lot. I just hope their belief in opening up about these issues didn’t get them in trouble. They should get a big RAISE instead for HONESTY since that’s really not done a whole lot these days.



  28. Mandela Affected on August 16, 2021 at 10:27 pm

    I had a DVR that broke ONE DAY AFTER the 12 month warranty. As if on a chip’s que. 🧐



  29. Retired Teacher on August 16, 2021 at 10:28 pm

    I prefer to by old appliances from a thrift store, do minor repairs and it is better than new.



  30. KpxUrz5745 on August 16, 2021 at 10:29 pm

    Rule #1: Do not buy a Samsung.



  31. Eeee F on August 16, 2021 at 10:31 pm

    Samsung fridge – do not buy, even the new ones!



  32. Captain America America on August 16, 2021 at 10:33 pm

    ME GRANNY= HER FRIDGE STILL WORKS PERFECT= IT’S 45 YEARS OLD!



  33. Jimmy Dickson on August 16, 2021 at 10:33 pm

    Electronics is a big problem in vehicles as well they are junk



  34. Rosemary Shores on August 16, 2021 at 10:34 pm

    I miss my washer also…wash and rewash 4 times to attempt to have clean clothes.



  35. Debbie Reyes on August 16, 2021 at 10:35 pm

    Same Samsung fridge as Terry with exact same problems.



  36. Peace2All on August 16, 2021 at 10:35 pm

    Have an apt fridge. Am single. So I have gone to the thrift store here&there. No kids. So glass makes a nice see through to easily view my items. And to clean any spilled messea. No game plan on sizes of glass pans but mostly square and rectangular pans. Loaf pans also. Also for use in the freezer. Hoping that helps for a bit of inside insulation…replaced the 40W fridge light for a 5W LED..have fridge-freezer temperature gauges which is helpful as usually my best check is in the mornings when the doors have been closed for awhile. If too high, either summer temps shot up or usually, something is blocking the airflow which makes fridge wear out faster&risks jacking up my utility bill…occasionally, I accidentally left one of the doors open and then it takes hours for the fridge to defrost itself&jack up the bill. My lower fridge drawers, depending where I live, get pulled and the drawer(s)serve as under the sink storage. Frees up air flow and usable space. Not keen on cheap hard to manage fridge drawers. Being single, no kids, I have cleaned and saved extra glass bottles including pancake syrup bottles and filled with water. I pit a note on that drawer the date I placed in that drawer and it is ‘potable’ watet. Right now, the water jars serve to keep my fridge colder….was recently looking online for manual fridges. Cheaper to purchase. Cheaper electric costs if the freezer defrost is kept up with. Old days they say use to take hours. But fairly easy to do. I plan to havr an ice chest nearby to place my freezer items in and with the correct tools, should take no more than an hour. Promises of the monthly electric bill savings from $5-$10 and I believe the manual fridge-freezers last much longer. Am also researching a fridge only unit and then a freezer unit both store unit costs versus monthly operational costs. Anything to help out my monthly and upfront fridge-freezer costs.



  37. Nigel Dowdell on August 16, 2021 at 10:36 pm

    Whirlpool is Chinese now, thus the poor quality. Samsung is no better.



  38. larry willard on August 16, 2021 at 10:39 pm

    They have the same cabinets lmfao.. just different sides of the studio 🎙



  39. J A. on August 16, 2021 at 10:41 pm

    It’s only reliable if the fridge is fixed by Mr Carlson’s Lab on YouTube!



  40. Max Grind on August 16, 2021 at 10:42 pm

    I appreciate the honest salesman



  41. Pamela Roden on August 16, 2021 at 10:43 pm

    I hate whirlpool products also. Had my refrigerator for 3 weeks and the glass shelves broke away from the cheap plastic . They had no replacement parts so I replaced them with thick show case glass, also the ice and water dispenser has stopped 5 months in. ridiculous.



  42. David Colquhoun on August 16, 2021 at 10:44 pm

    Try looking at cordless hand tools. I’m a Handtool Engineer and very often, the replacement parts cost more that the actual machine replacement. The components are all completely integrated and if a small component fails, you have to replace the whole unit even if there is absolutely nothing wrong with the other components.



  43. Johanne Zahn on August 16, 2021 at 10:44 pm

    These companies need to keep the wealthy stockholders happy. NOT US.



  44. D. B. on August 16, 2021 at 10:49 pm

    I have two fridges: a 1972 Norge and a 1994 Hotpoint. Both work just fine.



  45. Kim P on August 16, 2021 at 10:50 pm

    I paid 100 dollars for a used washer and dryer in 1999. They both work great 22 years later. Same stove too. Just replaced my hot water heater, furnace and fridge after over 20 years of service.



  46. Lisa Thomas on August 16, 2021 at 10:51 pm

    I was told by a repair guy don’t by LG or Samsung they are new to the appliance gig!!



  47. Tracy Garner on August 16, 2021 at 10:52 pm

    Omg I have an expensive refrigerator too. Is there an annual checkup to reduce the repairs?



  48. Gary Hayes on August 16, 2021 at 10:54 pm

    How manufacturers generate income.



  49. Tom Robards on August 16, 2021 at 10:55 pm

    My grandma’s 1934 international harvester refrigerator is still working today