Cellphone Bill Secrets: How to Get a Better Plan (CBC Marketplace)

Canadians are charged some of the highest prices in the world for cell phone service. And when we have a problem, it’s often tough to get it solved. We help three Canadians who are tired navigating customer service options and waiting forever on hold. For more: http://www.cbc.ca/marketplace/episodes/2015-2016/cellphones
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50 Comments

  1. Dagoberto Vargas on January 22, 2021 at 5:55 pm

    why we still using paper? so sad to see all the technology there but paper showing



  2. Red Cherry on January 22, 2021 at 5:55 pm

    Did the same to my husband they are sick hate these companies!! Telus your a big scammer and don’t care for longtime customers.



  3. Philip Anderegg on January 22, 2021 at 5:55 pm

    It’s pretty sad how expensive it is in Canada. I’m spending 4 months in Switzerland and would normally cost 50 francs per month (~$70-75CAD) for unlimited data, talk and text in Switzerland with a swiss company. They gave me a deal and it’s currently even cheaper than that. Have never gotten unlimited in Canada for less than $100/mo.



  4. Md Azharuddin on January 22, 2021 at 5:56 pm

    In India I am paying Rs 2200 ($38.3) per year with unlimited local calls and daily 1.5 GB Data.



  5. Svansy von Swansea on January 22, 2021 at 5:57 pm

    angry Canadians seem so joyful



  6. King Jaay on January 22, 2021 at 5:57 pm

    Darrins mistake was not threatening to leave and then following through over phone.



  7. Robin Nguyen on January 22, 2021 at 6:00 pm

    I never associate myself from getting cell plans directly from the apparent companies, I just cell booths/wireless boutiques shops whatever it called. These particular place tends to offer better deals, migrated deal, loyalty deals. Fall and winter better deals. Feb to Aug drought out not so good deals. PS. I don’t pay for activation fees just the seems. loyalty plan lasts for two year. I signed the docs for it, however I do have a choice to leave Fido or not was with first Roger then Chatr. Surprisingly gave my Freedom to my younger as a gift to get a win back loyalty offer from Fido. Originally I was on $20 per month unlimited talk & texts. I was pretty happy with it but want data so I switch to freedom with XR iPhone cost 15 per month + $40/14GB per month. I kept because I couldn’t return. 3 days receive an email from Fido, Then 24 hours later the loyalty team called me with a plan I wanted. The win back offer originally $40/25GB per month + $200 phone credits for phone Fido have at the moment. I recalled that I didn’t care about need so much new technology or data, nd basically talk about the 10GB for $39 and freedom plan. Then result a plan total up $45 – $10off for two years, so I only pay $35 for 25GB of data per month. Two years later only $45 per month because my loyalty towards them. Therefore I believe being with Roger then Chatr lead pretty good deal.

    PS. data speed varies constantly to barely usable to good for FB, Youtube, Crave, sending pics and more.
    Fido doesn’t spotty service Roger or even dropped call (no service like Chatr)
    (0 Mbps) 1 Mbps-3.5 Mbps (6 Mbps)
    I just realizes that I use average 5GB that 20% of data I have is really all I need, even thought the first month using the the data on cellphone I got over excited and end up using 10GB.
    The average for individual in Canada for using data/internet is 75GB/month
    USA average is 150GB/month
    Base last year numbers.
    Just interesting because we focus more on handheld device but tv, laptops, ipad uses internet as well that



  8. 98svtkobragal on January 22, 2021 at 6:00 pm

    Thanks Mohammed!!!



  9. Aaron Alquiza on January 22, 2021 at 6:01 pm

    my company makes the software that Rogers uses to "track" performance of their call center agents. these metrics are all set by the client (Rogers in this case).



  10. jose janeiro on January 22, 2021 at 6:02 pm

    Dont like bell oh telus



  11. keith rowe on January 22, 2021 at 6:02 pm

    Thanks to u guys, I used your strategy & not only did I WiN BUT also got 10$ per month off my Bill & also got added 10gb EXTRA added to my plan- Thanks MARKETPLACE!😎👍👍



  12. KyeAnne Chilli on January 22, 2021 at 6:05 pm

    I’ve been with both Rogers and Bell. As bad as Bell was, Rogers for me was even worse. With Rogers I had a basic LG Optimus 3 back in 2012. I had 2 Gs of data along with unlimited texting. Nothing more. My monthly bills were nearly $500 a month. I’m now with Eastlink Wireless as of 2016 to present with the newest iPhone models for $0 down and I have 4 and half gigs of data, device protection, unlimited texting and I have a new iPhone 11 Pro Max and I pay about $150. Something eh?



  13. Ruslan Fedoran on January 22, 2021 at 6:06 pm

    What is the point off managers if they don’t do nothing at all.



  14. tj on January 22, 2021 at 6:06 pm

    Switch carrier every 2 years for the best deals.



  15. Larry Campbell on January 22, 2021 at 6:07 pm

    This is exactly why I kept my cell phone number and service from USA . Less than half price and T-Mobile will keep you on when you live near border, especially if your ph mostly shows them as carrier. Which mine does



  16. SuperKing604 on January 22, 2021 at 6:07 pm

    Ive never had a bad cell phone plan do people not haggle



  17. Shubham P on January 22, 2021 at 6:08 pm

    I want you to investigate WhitehatJunior in india this company is advertising false promises to kids and promoting coding at early age like 7 years old!!!



  18. moramao pellito on January 22, 2021 at 6:09 pm

    The puzzled crown thessaly invite because game intialy punch round a snobbish zone. earthy, flippant rail



  19. Penguin on January 22, 2021 at 6:09 pm

    mohummad is the karen of phone plans



  20. Jetliner _ on January 22, 2021 at 6:09 pm

    Karens breaking the like button on this video



  21. Harris H on January 22, 2021 at 6:11 pm

    Hooooo Reeeeee for Mohammed ❤❤❤👍👍👍😊 nice and smart person



  22. No use for lazy people None. on January 22, 2021 at 6:11 pm

    Always remember. "If it’s not on paper,,it never happened" Always get something on PAPER, WITH NAMES and the "Deal" they promised you.



  23. vamsi bandi on January 22, 2021 at 6:12 pm

    nancy is true karen



  24. Pascal Blais on January 22, 2021 at 6:12 pm

    Fido 15Go + Unlimited calls 55$ a months Very Liable and good service .



  25. Ather K on January 22, 2021 at 6:12 pm

    Thanks Mohammad. However not everyone is so much skilled and informed as Mohammad. It is the government’s agencies who are keeping soft hands on big corporations to keep ripping uninformed public.
    There should much tougher legislations to safeguard the rights of public.



  26. Kenneth Melnychuk on January 22, 2021 at 6:13 pm

    Hang up on Rogers & Bell.



  27. Sandy BoleYT on January 22, 2021 at 6:18 pm

    This is how to make them hate you with a passion



  28. Bleron Grajçevci on January 22, 2021 at 6:19 pm

    Why does Canada have so many scam problems?



  29. Tom Waters on January 22, 2021 at 6:20 pm

    It sounds like bill has a lawsuit against bell



  30. Vanessa Mason on January 22, 2021 at 6:20 pm

    The evanescent processing consecutively collect because yard dfly harass from a scattered palm. decorous, previous handicap



  31. Megan Haidari on January 22, 2021 at 6:22 pm

    The front line agents cannot do anything and every time the agents transfer to a manager they get into trouble rather anything else



  32. Stas Mureyko on January 22, 2021 at 6:24 pm

    I really respect Mohammed for keeping his name as is. Many change theirs to Mo or something like that. No need to be embarrassed of the name of the greatest man to have walked on Earth.



  33. Wiltrina Johnson on January 22, 2021 at 6:29 pm

    This needs to be a tv series and in the U.S 😂 I love it I only pay 65 for my paid off iPhone 8 Plus been a loyal customer to sprint for over 10 yrs I wonder would I be able to get a decrease rate



  34. Dwight H on January 22, 2021 at 6:30 pm

    "Keep are business or lose are business" yeah that doesn’t work. They did a study and 77% of the people end of leaving anyways 2 yrs later because they think they can keep calling getting the same discount and eventually it comes NO and they leave.



  35. Sunny on January 22, 2021 at 6:31 pm

    Please make short videos



  36. Gabriela Koppenol on January 22, 2021 at 6:33 pm

    Wow. In the Nederlands I am paying 26 euro for unlimeted data, calling and texting in Europe. 26 euro for one year, 25 for two. I just bought a 330 euro Phone and use sim only.



  37. polygamous1 Sozou on January 22, 2021 at 6:35 pm

    they can Do his because they Are allowed to by law as there are two ways to pay them direct debit n standing order I do Not remember which But one Is that you cannot stop yourself as my bank told me once when i was very dissatisfied by a deal that They changed after I signed in the end I got it stopped B4 it started but it went all the way to the ombudsman here in the UK I was younger n was determined no matter what as u r Not giving me what you first told me No way now I have no fight left in me but Am very careful B4 I sign anything, am also keeping with companies I know n trust Broadband mobile its got to be BT or Virgin mobile (the only 2 companies that never over charged me a penny with reliable service) gas electricity British gas ONLY the tel company I had so much troubles to stop it was an American company as they lied to me from the start ONCE I signed n they gave me the packages It was Totally different from what they verbally told me I WAS SHOCKED THAT PEOPLE ARE ALLOWED TO DO THIS SO BLATANTLY N GET AWAY WITH IT, English/British companies in general are the Most honest n reliable to deal with BY FAR



  38. Robertas Liūtas on January 22, 2021 at 6:37 pm

    *Oh Mohammed is an exact type of man that I like!* 😍👌👍



  39. Sandy BoleYT on January 22, 2021 at 6:38 pm

    Hey Mohamed can you please talk to ee (t mobile) after they charged me twice for about 170% of normal prices



  40. Personified Persona on January 22, 2021 at 6:39 pm

    Mohammad is what happens when you put the power of a male Karen into someone who wishes to use a force of pure evil as a force of good.



  41. No use for lazy people None. on January 22, 2021 at 6:41 pm

    Would LOVE to have a company with these people to call up and have THEM handle the issues we face. That would be a Billion Dollar idea. Same with buying a car, house, etc. ALL monetary deals.



  42. Marylin Henn Bordes on January 22, 2021 at 6:42 pm

    The inexpensive committee simultaneously knot because mountain naturalistically spare among a dear surfboard. embarrassed, political boot



  43. Man Lik Cheung on January 22, 2021 at 6:46 pm

    Did he tried to file a complaint at CCTS?



  44. Serai Resana on January 22, 2021 at 6:48 pm

    The abortive bone causally stitch because number amazingly ask except a clear education. ruthless, last hedge



  45. Psycho Sociopath on January 22, 2021 at 6:52 pm

    read those agreements. Rogers isnt RESPONSIBLE for the phone, they make a contract to sell their services on those phones. Theybare ACCOUNTABLE to help you in replacing the phone…



  46. PlayTheMusic on January 22, 2021 at 6:52 pm

    im just getting 200gb a month for 10$, idc



  47. Franco Barrera on January 22, 2021 at 6:53 pm

    I wonder if Mohammed would take on AT&T. I would love for my bill to be the same amount each month. Fluctuations in billing suck.



  48. Alberto on January 22, 2021 at 6:53 pm

    Rogers are criminals! Ppl need to stand up to these thieves. I’m sick of there lies and having to call them every month!!!



  49. Thomas on January 22, 2021 at 6:53 pm

    *me watching while only paying $25 a month for unlimited data*



  50. Ted Backus on January 22, 2021 at 6:54 pm

    when you want to lower your bill on a service, you always call the line you use to cancel services. ive done it several times with charter spectrum. i say i only have X number of dollar to spend, & i either need to lower my bill to that, or cancel service, the service has never yet been closed.