Broken appliances: Why you may need repairs more often (Marketplace)

Are your pricey appliances breaking down faster and more frequently than ever? Marketplace investigates why it’s so tough to get your appliances repaired in Canada. We commissioned a national poll to uncover which brands you say break down most often, how long your appliances last, and your frustrations searching for a fix. Plus we follow four Canadians with different busted appliances (dishwasher, fridges, washing machine) to see if their machines will be saved or trashed.

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  1. grubbs carolyng on February 23, 2021 at 9:34 pm

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  2. Appliance Archive on February 23, 2021 at 9:34 pm

    GE was bought out by Haier and the processor on their boards are faulty. The latch issue on GE dishwasher can be solved by adjusting leg supports to square the frame. That is just how thin the frame is.

  3. Global Family on February 23, 2021 at 9:35 pm

    I have ge profile from 12 years ago and the wall oven still works! I guess I got lucky.

  4. Jake on February 23, 2021 at 9:37 pm

    Class action lawsuits are filed against LG over early failures of COMPRESSORS built in last 8 years. They are offering a replacement to some customers ($567) if they push. (Labor – up to $300 – not included). Wisconsin, Ohio and other states have Merchantability laws under which consumers can expect products to last for reasonable time and successfully sue both the retailer and manufacturer if they do not..
    Samsung bottom freezer models have had defective icemakers in the fresh food section since the beginning some 14 years ago. Class action lawsuits pending.
    GE Refrigerators going back at least 8 years are actually Samsung in disguise with same defrost and icemakers issues. LG and GE shared a refrigerator factory in Mexico for Many years. GE appliance division was bought by Haier of China in 2015. Late model GE appliances are now designed and built by multiple manufacturers. Haier had always been known for low end,but long lasting Refrigerators and compact dishwashers.
    Whirlpool – by far the largest world-wide and the most North American built appliances sold there, seem be in big trouble. THE GREAT MAJORITY OF REPLACEMENT PARTS for ALL their brands – MAYTAG, KITCHENAID,AMANA, WHIRLPOOL, KENMORE, JEN-Air are no longer available nationwide. That is a sign they have been cut-off by suppliers due to non-payment. Some parts are now coming in from Panasonic. Whirlpool has long had electronic boards built in Japan by Samsung. Part of the problem may be reliance on factories in Michigan and Midwest being closed due to COVID-19.

  5. KraB on February 23, 2021 at 9:38 pm

    American politician protecting the corporations so she may keep getting paid.
    Prove me wrong, you can’t…

  6. Françoise Dupré on February 23, 2021 at 9:41 pm

    When I lived in Europe there was a law that products had to be fit for purpose for 5 years, and if they weren’t your beef was with the retailer, they supplied it. My washing machine came with a 6 year parts & labor warranty, needed 2 repairs and it was still going strong after 12 years (Panasonic).

  7. Sam1DM on February 23, 2021 at 9:43 pm

    Already had 2 repairs in less than 3 years for a washer. Sensor broke and now transmission, luckily I have a 4 year plan. My parents had 2 washers that lasted over 20 years each without a repair.

  8. malcolmmcbchen on February 23, 2021 at 9:45 pm

    Lots of home appliances are made by same company then rebranding to familiar "known brands "…

  9. Nighttime Driver on February 23, 2021 at 9:48 pm

    ehem… Apple! ehem

  10. Michael Brindley on February 23, 2021 at 9:49 pm

    I’ve got a fridge from 99, still works. Same w my oven and water heater. All original stuff that with my house. Lucky I guess.

  11. Lil Ol Me on February 23, 2021 at 9:49 pm

    Hey buddy at 10:26 can you atleast comb your hair…?? I am in America, maybe that’s a Canadian thang! lol

    Just to clear things up a bit, that appliance graveyard they are standing in, is not a graveyard. Those used appliances get repaired by used appliance guys. How do I know? Because I am a used appliance guy. I can sell anything, but I mainly only deal with top load washers & dryers. I LOVE that they break faster than ever! Parts? We use parts from one to repair the other. We buy some washers and dryers to be ‘parts machines’ if you will. So while some complain about them breaking, the people that repair them or sell them used is making bank! Did we buy a brand new dishwasher and did it break 8 months later? YES! Am I ok with them breaking in order for me to make 6 figures selling them used? YES! lol No joke, this is the most fun business I have ever owned! I love it! Not my fault they break but why not capitalize on it and help the people that can’t buy new…. 🙂

  12. Sharp Life on February 23, 2021 at 9:51 pm

    We had a washing machine almost catch fire. The drum went and the company would was going to send a new drum free but we had to pay their service tech to install at more than the price of a new one

  13. Web Cityx on February 23, 2021 at 9:52 pm

    Should have brought with Paypal and get charge back.

  14. Shubham P on February 23, 2021 at 9:52 pm

    I want you to investigate WhitehatJunior in india this company is advertising false promises to kids and promoting coding at early age like 7 years old!!!

  15. Appliance Archive on February 23, 2021 at 9:55 pm

    LG uses a general liner compressor now TCA38151706, you may need to update software on your board if the old compressor is not 220v

  16. Roxanne Lehtonen on February 23, 2021 at 9:56 pm

    It’s all about the $$$$. If they made appliances last 10+ years they’d lose money cause people wouldn’t need to buy them as often. Same for when a part needs to be replaced (companies makes more money from your new appliance purchase than from one part). The companies know this, but they don’t want us customers to know that. They know full-well what they’re doing and boy did they sure try to play dumb with Marketplace! We all saw right through you companies and representatives. Oh and since limiting waste is important, how come these and many other companies are able to get away with producing so much waste!? If they made their products last and had parts available, we customers wouldn’t need to throw out their over priced garbage every few years!

    Thank you Marketplace for doing this video! I hope something will get done about this unacceptable appliance problem sooner rather than later!

  17. Américo Guerra Filho on February 23, 2021 at 9:57 pm

    I think you have very bad professionals since you can adapt a lot of compressors different models!

  18. Anon Viewer on February 23, 2021 at 9:58 pm

    Not-so-durable goods. (8:18,14:30)
    1:40 10:30 Fridges.
    4:30 Washers.

  19. Charlie Gardner on February 23, 2021 at 9:59 pm

    7:16 is that dude okay-?

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  21. iraqidolphin1 on February 23, 2021 at 10:00 pm

    Tip Bravos Maytag washing machine only works on the bulky cycle. Don’t buy it.

  22. Hanina Britanico on February 23, 2021 at 10:00 pm

    There should be a law requiring manufacturers to produce spare parts up to 5 years.

  23. Exxor on February 23, 2021 at 10:01 pm

    One thing for sure, appliances today are not really built to last 10yrs. Why? Simple reason of making the manufacturing business running. Making appliances like it was built in the 70’s today will put manufacturers out of business and a lot of unemployed assemblers. This is one of the main reason why it’s being built for customers to be affordable but on the other side suffering a poor quality product. Appliances today can be seen as disposable items with regard to parts and repairs cost.

  24. natalie shockey on February 23, 2021 at 10:01 pm

    "I hear you, but stop asking questions because I don’t know anything and will only keep repeating what I have been coached to say"

  25. Mstitelful on February 23, 2021 at 10:02 pm

    Guys. You are dreaming. 10 years or longer… 5-6 years max. After warranty they will break, they manufactured this way. Be realistic, every one wants money…

  26. Web Cityx on February 23, 2021 at 10:05 pm

    LG compressor is the worst!

  27. ca sne on February 23, 2021 at 10:05 pm

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  28. Aditya Santhanam on February 23, 2021 at 10:06 pm

    It is not lobbying, it is corruption and crime.

  29. video's from cork on February 23, 2021 at 10:08 pm

    the days when you’re oven would last a lifetime.

  30. S Sheikh on February 23, 2021 at 10:09 pm

    The lady interviewed seemed like she was on the appliance manufacturers’ payroll 🤣. We have personally had our fridge, washing machine, and dryer all fail within the first 5 years.

  31. Jake on February 23, 2021 at 10:09 pm

    Kenmore appliances can be built by numerous manufacturers. The first three digits of the model number before tge decimal point indicate the manufacturer. Until about 2010, virtually all KENMORE appliances were built by WHIRLPOOL (110 or 106) since, many have been built by LG. SOME earlier washers and dryers – especially compact, were built by Frigidaire (now owned by Electrolux) and kitchen ranges and some Refrigerators were made by GE – many are still working 40 years later. Sad, huh? Some Frigidaire (then owned by General Motors) chest freezers built in 1960-72 are still running with original compressors!

  32. Web Cityx on February 23, 2021 at 10:09 pm

    My LG refrigerator and washer are garbage. It is designed to breakdown in 5 years. The pump broke down in just a few years and the washer is poorly designed!

  33. Sarai the Gigabyte on February 23, 2021 at 10:10 pm

    My grandmother has a secret in order to make your dishwasher be useful for more than 10 years…

    Use it to store dishes 👍

  34. mr Turner on February 23, 2021 at 10:10 pm

    ummm can ya kook into Motorcyles..i had a 2015. totally. broken non rideable ..and harley davidison won’t even touch it..they went on to even disown me as a customer…after i paid a 4 yr exsdended warranty…and funny the 5th yr..the bike is dead…. nice job harley nice job…

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  36. Jake on February 23, 2021 at 10:10 pm

    Consumers cannot by sealed system parts (compressors) by federal law as they require licensed technicians to install.

  37. Robert Larrisson on February 23, 2021 at 10:15 pm

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  38. craig david on February 23, 2021 at 10:17 pm

    Sadly, it’s a deliberate thing.. It’s called "planned obsolescence". I ask myself, what happened to the laws and legislation that used to protect us? I found the answer….. Lobbyists.. Or as I like to call it… Bribery. 😀 😀
    I’m not sure if anybody else her noticed… The lady from the appliance association… She was lying through her teeth… Did anyone else see her body language?

  39. chris kostecki on February 23, 2021 at 10:19 pm

    Still using my 34 yr old washing machine, Frig , dishwasher and my stove just blew a fuse,,oh well. But they were All made in NORTH AMERICA !!!!!!!! When quality was real not marketing dribble

  40. Manpreet Singh on February 23, 2021 at 10:20 pm

    In INDIA repairing is easy
    My samsung 670 liter double door refrigerator compressor is dead
    I call local machnich they replace compressor +labour charge + one year in only 100 us dollars and in rupees 7000

  41. Appliance Archive on February 23, 2021 at 10:21 pm

    The Kenmore fridges that start with model # 795 are made by LG so you are just buying a LG labeled Kenmore

  42. Sharp Life on February 23, 2021 at 10:22 pm

    I want right to repair

  43. logicfreedomz on February 23, 2021 at 10:24 pm

    corporate world order is here. They own everything and everyone. We need to return to local manufactures and local production. Not this global garbage.

  44. Geraldine Gallegos on February 23, 2021 at 10:25 pm

    Is it possible all these appliances are made in China ?

  45. umeng2002 on February 23, 2021 at 10:27 pm

    What they are saying is that they are making them to last longer, but to be thrown out if they break. So some last 10 years and others last 10 weeks. The ones that last a long time skew the averages to cover for the sharp increase in the ones lasting only 10 weeks. The manufacturer’s lobbying group then show law makers the skewed averages to avoid regulation.

  46. kirkm63 Martin on February 23, 2021 at 10:28 pm

    This is an area where the politicians should be held accountable, the US consumer protection agency should be able to do something about this crap, these companies are profiting off of junk and they know it, how long have they been making appliances? The way they keep braking down you would think they just started, they know how to engineer it correctly they choose not to for profit. It makes me wish Toyota would start making refrigerators.

  47. I'm just sayin on February 23, 2021 at 10:30 pm

    We live in a throwaway world, ask planned parenthood….

  48. kirkm63 Martin on February 23, 2021 at 10:30 pm

    Every appliance in my house has broken down in less than 5 years, my niece just built a new home, and all of her appliances broke in the first two years. these companies are full of crap and so are those people in Washington DC.

  49. Fidan on February 23, 2021 at 10:32 pm


  50. Américo Guerra Filho on February 23, 2021 at 10:33 pm

    My Brastemp fridge is 22 years old,my Brastemp oven is 35 years old,mty Bosch wash machine is 15 years old ….you got love Brazilian appliances!